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			The complete idiots guide to great customer service / Ron Karr, Donald W. Blohowiak. by Karr, Ron \| Blohowiak, Donald W. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : Alpha Books, c1997Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 KAR. Place hold Add to cart (remove)
			Auditing your customer service : The foundation for success / John Leppard, Liz Molyneux. by Leppard, John \| Molyneux, Liz. Series: Marketing for managersMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: London : Routledge, 1994Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 LEP. Place hold Add to cart (remove)
			Customer service pocketbook / Tony Newby and Sean McManus. by Newby, Tony \| McManus, Sean. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Arlesford : Management Pocketbooks, 2002Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 NEW. Place hold Add to cart (remove)
			Services marketing : Integrating customer focus across the firm / Valarie A Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithamal, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw Hills, c2006Availability: Items available for loan: UMI Main Library (1) Call number: 658.8127 ZEI. Place hold Add to cart (remove)
			Customer focus / Melanie Allen and Karen Holmes. by Allen, Melaniew \| Holmes, Karen. Series: Institute of Management open learning programme. workbook 4. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Pergamon Open Learning, 1997Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 ALL. Place hold Add to cart (remove)
			The Customer is boss : A practical Guide getting what you paid for and more / John Tschohl. by Tschohl, John. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Minneapolis,MN : Best sellers Publishing, c1993Availability: Items available for loan: UMI Main Library (1) Call number: 381.33 TSC. Place hold Add to cart (remove)