The call centre customer care pocketbook / Mike Applegarth, Adrian Guttridge and Keith Posner.

By: Applegarth, MichaelContributor(s): Guttridge, Adrian | Posner, KeithMaterial type: TextTextPublication details: Alresford : Management Pocketbooks, 2005Description: 104 p. : ill. ; 11 cmISBN: 9781903776339Subject(s): Call centers | Customer relationsDDC classification: 658.812
Item type: Books-General
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Gulu Centre Library
Seen During Stock-taking 658.812 APP (Browse shelf(Opens below)) Available 2011-1348

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