The call centre customer care pocketbook / (Record no. 2500)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00653nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20181126145918.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110810t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781903776339 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMI |
| Transcribing agency | UMI |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | APP |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Applegarth, Michael |
| 9 (RLIN) | 2033 |
| 245 ## - TITLE STATEMENT | |
| Title | The call centre customer care pocketbook / |
| Statement of responsibility, etc. | Mike Applegarth, Adrian Guttridge and Keith Posner. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Alresford : |
| Name of publisher, distributor, etc. | Management Pocketbooks, |
| Date of publication, distribution, etc. | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 104 p. : |
| Other physical details | ill. ; |
| Dimensions | 11 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Guttridge, Adrian |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Posner, Keith |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | Gulu Centre Library | 08/10/2011 | 658.812 APP | 2011-1348 | 08/10/2011 | 08/10/2011 | Books-General |