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The call centre customer care pocketbook /

Applegarth, Michael

The call centre customer care pocketbook / Mike Applegarth, Adrian Guttridge and Keith Posner. - Alresford : Management Pocketbooks, 2005. - 104 p. : ill. ; 11 cm.

ISBN: 9781903776339

Subjects--Topical Terms:
Call centers.
Customer relations.

Dewey Class. No.: 658.812 / APP

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