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Managing customer relationships : A strategic frame work / Don Peppers, Martha Rogers.

By: Contributor(s): Material type: TextPublication details: Canada : John Wiley & son, c2004.Description: xi, 516 p. ill. ; 26 cmISBN:
  • 0-471-48590-X
Subject(s): DDC classification:
  • 658.812 PEP
Item type: Books-General
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