Strategic customer care : An evolutionanry approach to increasing customer value and profitability / Stanley A. Brown.

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TextPublication details: New York ; Chichester : Wiley, c1999.Description: xiii, 305 p. : ill. ; 24 cmISBN:

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Holdings
Current library	Collection	Call number	Status	Barcode
UMI Main Library		658.812 BRO (Browse shelf(Opens below))	Available	2010-2517
UMI Main Library		658.812 BRO (Browse shelf(Opens below))	Available	2010-2515
UMI Main Library		658.812 BRO (Browse shelf(Opens below))	Available	2010-2524
UMI Main Library		658.812 BRO (Browse shelf(Opens below))	Available	2010-2516
UMI Main Library		658.812 BRO (Browse shelf(Opens below))	Available	2010-2523
UMI Main Library		658.812BRO (Browse shelf(Opens below))	Available	2010-2521
UMI Main Library		658.812BRO (Browse shelf(Opens below))	Available	2010-2522
UMI Main Library		658.812BRO (Browse shelf(Opens below))	Available	2010-2514
UMI Main Library	Seen During Stock-taking	658.812 BRO (Browse shelf(Opens below))	Available	2010-2525

Includes bibliographic references and index.

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