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Strategic customer care :

Brown, Stanley A.

Strategic customer care : An evolutionanry approach to increasing customer value and profitability / Stanley A. Brown. - New York ; Chichester : Wiley, c1999. - xiii, 305 p. : ill. ; 24 cm.

Includes bibliographic references and index.

ISBN: 9780471643425

Subjects--Topical Terms:
Customer care

Dewey Class. No.: 658.812 / BRO

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