Strategic customer care : (Record no. 3156)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00649nam a22001937a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180607093151.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120404t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780471643425 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMI |
| Transcribing agency | UMI |
| Modifying agency | UMI |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 22 |
| Item number | BRO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Brown, Stanley A. |
| 9 (RLIN) | 2967 |
| 245 ## - TITLE STATEMENT | |
| Title | Strategic customer care : |
| Remainder of title | An evolutionanry approach to increasing customer value and profitability / |
| Statement of responsibility, etc. | Stanley A. Brown. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York ; Chichester : |
| Name of publisher, distributor, etc. | Wiley, |
| Date of publication, distribution, etc. | c1999. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 305 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographic references and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer care |
| 9 (RLIN) | 16378 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Collection code |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/04/2012 | 1 | 658.812 BRO | 2010-2523 | 02/11/2016 | 02/11/2016 | Books-General | ||||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/04/2012 | 1 | 658.812BRO | 2010-2521 | 02/11/2016 | 02/11/2016 | Books-General | ||||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/04/2012 | 1 | 658.812BRO | 2010-2522 | 02/11/2016 | 02/11/2016 | Books-General | ||||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/04/2012 | 1 | 658.812BRO | 2010-2514 | 02/11/2016 | 02/11/2016 | Books-General | ||||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/04/2012 | 1 | 658.812 BRO | 2010-2525 | 04/04/2012 | 04/04/2012 | Books-General | Seen During Stock-taking | |||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/14/2016 | 1 | 658.812 BRO | 2010-2524 | 04/14/2016 | 04/14/2016 | Books-General | ||||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/14/2016 | 1 | 658.812 BRO | 2010-2516 | 04/14/2016 | 04/14/2016 | Books-General | ||||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 05/31/2016 | 1 | 658.812 BRO | 2010-2517 | 05/31/2016 | 05/31/2016 | Books-General | ||||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 05/31/2016 | 1 | 658.812 BRO | 2010-2515 | 05/31/2016 | 05/31/2016 | Books-General |