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Effective customer service : Ten steps for technical professions / David L. Goetsch, Stanley B. Davis.

By: Goetsch, David L Contributor(s): Davis, Stanley B, 1931-Material type: Text

TextSeries: NetEffect series. Technology skillsPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004Description: xv, 288 p. : ill. ; 24 cmISBN: 9780130485298Subject(s): Customer servicesDDC classification: 658.812

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Holdings
Current library	Collection	Call number	Status	Barcode
UMI Main Library	Seen During Stock-taking	658.812GOE (Browse shelf(Opens below))	Available	2005-011
UMI Main Library	Seen During Stock-taking	658.812 GOE (Browse shelf(Opens below))	Available	2005-012
UMI Main Library	Seen During Stock-taking	658.812 GOE (Browse shelf(Opens below))	Available	2005-013
UMI Main Library	Seen During Stock-taking	658.812 GOE (Browse shelf(Opens below))	Available	2005-014
UMI Main Library	Seen During Stock-taking	658.812 GOE (Browse shelf(Opens below))	Available	2005-015

Includes bibliographical references and index.

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