Effective customer service : (Record no. 1505)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00763nam a22002177a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180514144742.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180514b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780130485298 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMI |
| Transcribing agency | UMI |
| Modifying agency | UMI |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| Item number | GOE |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Goetsch, David L. |
| 9 (RLIN) | 16320 |
| 245 10 - TITLE STATEMENT | |
| Title | Effective customer service : |
| Remainder of title | Ten steps for technical professions / |
| Statement of responsibility, etc. | David L. Goetsch, Stanley B. Davis. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Upper Saddle River, N.J. : |
| Name of publisher, distributor, etc. | Pearson Prentice Hall, |
| Date of publication, distribution, etc. | c2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 288 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | NetEffect series. |
| Name of part/section of a work | Technology skills |
| 9 (RLIN) | 16321 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 16322 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Davis, Stanley B. |
| Dates associated with a name | 1931- |
| 9 (RLIN) | 16323 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | UMI Main Library | 04/13/2011 | 0.00 | 1 | 658.812GOE | 2005-011 | 04/13/2011 | 04/13/2011 | Books-General | |||||
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | UMI Main Library | 04/13/2011 | 0.00 | 1 | 658.812 GOE | 2005-012 | 04/13/2011 | 04/13/2011 | Books-General | |||||
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | UMI Main Library | 04/13/2011 | 0.00 | 1 | 658.812 GOE | 2005-013 | 04/13/2011 | 04/13/2011 | Books-General | |||||
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | UMI Main Library | 04/13/2011 | 0.00 | 1 | 658.812 GOE | 2005-014 | 04/13/2011 | 04/13/2011 | Books-General | |||||
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | UMI Main Library | 04/13/2011 | 0.00 | 1 | 658.812 GOE | 2005-015 | 04/13/2011 | 04/13/2011 | Books-General |