Effective customer service :
Goetsch, David L.
Effective customer service : Ten steps for technical professions / David L. Goetsch, Stanley B. Davis. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2004. - xv, 288 p. : ill. ; 24 cm. - NetEffect series. Technology skills .
Includes bibliographical references and index.
9780130485298
Customer services.
658.812 / GOE
Effective customer service : Ten steps for technical professions / David L. Goetsch, Stanley B. Davis. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2004. - xv, 288 p. : ill. ; 24 cm. - NetEffect series. Technology skills .
Includes bibliographical references and index.
9780130485298
Customer services.
658.812 / GOE