Strategic customer care : An evolutionanry approach to increasing customer value and profitability / Stanley A. Brown.
Material type:
TextPublication details: New York ; Chichester : Wiley, c1999Description: xiii, 305 p. : ill. ; 24 cmISBN: 9780471643425Subject(s): Customer careDDC classification: 658.812
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| Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| UMI Main Library | 658.812 BRO (Browse shelf(Opens below)) | Available | 2010-2517 | ||
| UMI Main Library | 658.812 BRO (Browse shelf(Opens below)) | Available | 2010-2515 | ||
| UMI Main Library | 658.812 BRO (Browse shelf(Opens below)) | Available | 2010-2524 | ||
| UMI Main Library | 658.812 BRO (Browse shelf(Opens below)) | Available | 2010-2516 | ||
| UMI Main Library | 658.812 BRO (Browse shelf(Opens below)) | Available | 2010-2523 | ||
| UMI Main Library | 658.812BRO (Browse shelf(Opens below)) | Available | 2010-2521 | ||
| UMI Main Library | 658.812BRO (Browse shelf(Opens below)) | Available | 2010-2522 | ||
| UMI Main Library | 658.812BRO (Browse shelf(Opens below)) | Available | 2010-2514 | ||
| UMI Main Library | Seen During Stock-taking | 658.812 BRO (Browse shelf(Opens below)) | Available | 2010-2525 |
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| 658.812 BEE Customer care / | 658.812 BEL Customers as partners : | 658.812 BOD Handling complaints pocketbook / | 658.812 BRO Strategic customer care : | 658.812 BRO Strategic customer care : | 658.812 BRO Strategic customer care : | 658.812 BRO Strategic customer care : |
Includes bibliographic references and index.
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