Achieving excellence through customer service / John Tschohl and Steve Franzmeier.
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TextPublication details: Englewood Cliffs, N.J. : Prentice Hall, c1991Description: vii, 294 p. : ill. ; 25 cmISBN: 9780130051257Subject(s): Customer servicesDDC classification: 658.812
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| UMI Main Library | 658.812 TSC (Browse shelf(Opens below)) | Available | 99-235 | ||
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| 658.812 SOU The customer experience edge : | 658.812 TSC Achieving excellence through customer service / | 658.812 TSC Achieving excellence through customer service / | 658.812 TSC Achieving excellence through customer service / | 658.812 WEL Institute of Management | 658.8120285 TSC Cashing in : | 658.812076 WOO CIM professional certificate in marketing, for exams in December 2007 and June 2008 : |
Includes index.
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