Achieving excellence through customer service / (Record no. 2536)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00624nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20181127131714.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 181127b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780130051257 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMI |
| Transcribing agency | UMI |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 20 |
| Item number | TSC |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Tschohl, John |
| 9 (RLIN) | 2118 |
| 245 10 - TITLE STATEMENT | |
| Title | Achieving excellence through customer service / |
| Statement of responsibility, etc. | John Tschohl and Steve Franzmeier. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Englewood Cliffs, N.J. : |
| Name of publisher, distributor, etc. | Prentice Hall, |
| Date of publication, distribution, etc. | c1991. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 294 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 2119 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Franzmeier, Steve. |
| 9 (RLIN) | 2120 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | UMI Main Library | 08/11/2011 | 1 | 658.812 TSC | 99-236 | 08/11/2011 | 08/11/2011 | Books-General | |||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/05/2012 | 1 | 658.812 TSC | 99-235 | 02/11/2016 | 02/11/2016 | Books-General | ||||||
| Item Still in Circulation | UMI Main Library | UMI Main Library | 04/05/2012 | 1 | 658.812 TSC | 99-237 | 02/11/2016 | 02/11/2016 | Books-General |