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Achieving excellence through customer service /

Tschohl, John

Achieving excellence through customer service / John Tschohl and Steve Franzmeier. - Englewood Cliffs, N.J. : Prentice Hall, c1991. - vii, 294 p. : ill. ; 25 cm.

Includes index.

ISBN: 9780130051257

Subjects--Topical Terms:
Customer services.

Dewey Class. No.: 658.812 / TSC

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