Achieving excellence through customer service / John Tschohl and Steve Franzmeier.
Material type:
TextPublication details: Englewood Cliffs, N.J. : Prentice Hall, c1991Description: vii, 294 p. : ill. ; 25 cmISBN: 9780130051257Subject(s): Customer servicesDDC classification: 658.812
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| Current library | Collection | Call number | Status | Date due | Barcode |
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| UMI Main Library | 658.812 TSC (Browse shelf(Opens below)) | Available | 99-235 | ||
| UMI Main Library | 658.812 TSC (Browse shelf(Opens below)) | Available | 99-237 | ||
| UMI Main Library | Seen During Stock-taking | 658.812 TSC (Browse shelf(Opens below)) | Available | 99-236 |
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| 658.812 SOU The customer experience edge : | 658.812 SOU The customer experience edge : | 658.812 SOU The customer experience edge : | 658.812 TSC Achieving excellence through customer service / | 658.8127 ZEI Services marketing : | 658.82 BRO The sales promotion handbook : | 658.82 CUM Sales promotion : |
Includes index.
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