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Achieving excellence through customer service / John Tschohl and Steve Franzmeier.

By: Tschohl, John Contributor(s): Franzmeier, Steve Material type: Text

TextPublication details: Englewood Cliffs, N.J. : Prentice Hall, c1991Description: vii, 294 p. : ill. ; 25 cmISBN: 9780130051257Subject(s): Customer servicesDDC classification: 658.812

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Current library	Collection	Call number	Status	Barcode
UMI Main Library		658.812 TSC (Browse shelf(Opens below))	Available	99-235
UMI Main Library		658.812 TSC (Browse shelf(Opens below))	Available	99-237
UMI Main Library	Seen During Stock-taking	658.812 TSC (Browse shelf(Opens below))	Available	99-236

Includes index.

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