The call centre customer care pocketbook / Mike Applegarth, Adrian Guttridge and Keith Posner.
Material type:
TextPublication details: Alresford : Management Pocketbooks, 2005Description: 104 p. : ill. ; 11 cmISBN: 9781903776339Subject(s): Call centers | Customer relationsDDC classification: 658.812
Books-General
| Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Gulu Centre Library | Seen During Stock-taking | 658.812 APP (Browse shelf(Opens below)) | Available | 2011-1348 |
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| 658.81 SAL Sales management : | 658.81 SAL Sales management : | 658.812 ALL Customer focus / | 658.812 APP The call centre customer care pocketbook / | 658.812 BOD Handling complaints pocketbook / | 658.812 BRO Strategic customer care : | 658.812 CAR Mastering customer relations / |
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