Serving them right : (Record no. 6331)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00564nam a22001697a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160606b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0887303463 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMI |
| Transcribing agency | UMI |
| Modifying agency | UMI |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | LIS |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Liswood, Laura A. |
| 245 ## - TITLE STATEMENT | |
| Title | Serving them right : |
| Statement of responsibility, etc. | Innovation and powerful customer retention strategies / |
| Remainder of title | Laura A Liswood. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | NewYork : |
| Name of publisher, distributor, etc. | Harper business, |
| Date of publication, distribution, etc. | 1950 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 180 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction |
| Geographic subdivision | United States |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| Geographic subdivision | United States |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Withdrawn Item | UMI Main Library | Archives Centre | 06/06/2016 | UMI Collection | 1 | 658.812 LIS | 94-76 | 06/06/2016 | 06/06/2016 | Books-General | withdrawn |