Achieving excellence through customer service / John Tschohl and Steve Franzmeier.

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TextPublication details: Englewood Cliffs, N.J. : Prentice Hall, c1991.Description: vii, 294 p. : ill. ; 25 cmISBN:

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Holdings
Current library	Collection	Call number	Status	Barcode
UMI Main Library		658.812 TSC (Browse shelf(Opens below))	Available	99-235
UMI Main Library		658.812 TSC (Browse shelf(Opens below))	Available	99-237
UMI Main Library	Seen During Stock-taking	658.812 TSC (Browse shelf(Opens below))	Available	99-236

Includes index.

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