Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe.

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TextPublication details: Upper Saddle River, NJ : Financial Times Prentice Hall, 2005.Description: xxii,340p.: ill.; 25cmISBN:

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Current library	Collection	Call number	Status	Barcode
UMI Main Library	Seen During Stock-taking	658.834 UND (Browse shelf(Opens below))	Available	2011-1229

Includes index[p.331-340]

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