Understanding and managing customers / (Record no. 2390)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00921cam a22002538a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 13673587 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160211191906.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 040802s2004 nju b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780273685623 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.834UND |
| Edition number | 22 |
| 245 00 - TITLE STATEMENT | |
| Title | Understanding and managing customers / |
| Statement of responsibility, etc. | edited by Isobel Doole, Peter Lancaster, Robin Lowe. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Upper Saddle River, NJ : |
| Name of publisher, distributor, etc. | Financial Times Prentice Hall, |
| Date of publication, distribution, etc. | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxii,340p.: |
| Other physical details | ill.; |
| Dimensions | 25cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes index[p.331-340] |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing |
| 9 (RLIN) | 1834 |
| Form subdivision | Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Doole, Isobel. |
| 9 (RLIN) | 1835 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lancaster, Peter, |
| Dates associated with a name | 1952- |
| 9 (RLIN) | 1836 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lowe, Robin, |
| Dates associated with a name | 1945- |
| 9 (RLIN) | 1837 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ocip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Still in Circulation | Seen During Stock-taking | UMI Main Library | UMI Main Library | 08/03/2011 | 1 | 658.834 UND | 2011-1229 | 02/11/2016 | 02/11/2016 | Books-General |