Services marketing : Integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler.

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TextPublication details: Boston, [Mass.] ; London : McGraw-Hill, 2003Edition: 3rd edDescription: xxvii, 708p. ; 26 cmISBN:

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Books-General

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Holdings
Current library	Call number	Status	Notes	Barcode
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available		2006-379
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available		2006-380
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available		2006-381
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available		2006-382
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available		2006-383
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available		2006-384
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available		2006-385
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available	Resource for Academic reference, Research and Development	2003-539
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available	Resource for Academic reference, Research and Development	2003-540
UMI Main Library	658.8 ZEI (Browse shelf(Opens below))	Available	Resource for Academic reference, Research and Development	2003-541

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