Services marketing : (Record no. 1578)

MARC details
000 -LEADER
fixed length control field 00728nam a2200241Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20181114161149.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110411s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071244961
040 ## - CATALOGING SOURCE
Original cataloging agency UMI
Transcribing agency UMI
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Item number ZEI
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.
245 ## - TITLE STATEMENT
Title Services marketing :
Remainder of title Integrating customer focus across the firm /
Statement of responsibility, etc. Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler.
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Boston, [Mass.] ; London :
Name of publisher, distributor, etc. McGraw-Hill,
Date of publication, distribution, etc. 2003
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 708p. ;
Dimensions 26 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Services marketing
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Gremler, Dwayne D.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books-General
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Source of acquisition Cost, normal purchase price Inventory number Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type Public note
Item Still in Circulation         UMI Main Library UMI Main Library 04/13/2011 UMI Collections 0.00 1   658.8 ZEI 2003-539 04/13/2011 04/13/2011 Books-General Resource for Academic reference, Research and Development
Item Still in Circulation         UMI Main Library UMI Main Library 04/13/2011 UMI Collections 0.00 1   658.8 ZEI 2003-540 04/13/2011 04/13/2011 Books-General Resource for Academic reference, Research and Development
Item Still in Circulation         UMI Main Library UMI Main Library 04/13/2011 UMI Collections 0.00 1   658.8 ZEI 2003-541 04/13/2011 04/13/2011 Books-General Resource for Academic reference, Research and Development
Item Still in Circulation         UMI Main Library UMI Main Library 05/23/2018     1   658.8 ZEI 2006-379 05/23/2018 05/23/2018 Books-General  
Item Still in Circulation         UMI Main Library UMI Main Library 05/23/2018     1   658.8 ZEI 2006-380 05/23/2018 05/23/2018 Books-General  
Item Still in Circulation         UMI Main Library UMI Main Library 05/23/2018     1   658.8 ZEI 2006-381 05/23/2018 05/23/2018 Books-General  
Item Still in Circulation         UMI Main Library UMI Main Library 05/23/2018     1   658.8 ZEI 2006-382 05/23/2018 05/23/2018 Books-General  
Item Still in Circulation         UMI Main Library UMI Main Library 05/23/2018     1   658.8 ZEI 2006-383 05/23/2018 05/23/2018 Books-General  
Item Still in Circulation         UMI Main Library UMI Main Library 05/23/2018     1   658.8 ZEI 2006-384 05/23/2018 05/23/2018 Books-General  
Item Still in Circulation         UMI Main Library UMI Main Library 05/23/2018     1   658.8 ZEI 2006-385 05/23/2018 05/23/2018 Books-General  
Copyright © UMI - All Rights Reserved.