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			Measuring customer satisfaction and loyalty : Survey design, use, and statistical analysis methods / Bob E. Hayes. by Hayes, Bob E. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008Availability: Items available for loan: UMI Main Library (2) Call number: 658.8/12HAY, ... Place hold Add to cart (remove)
			Measuring customer satisfaction and loyalty : Survey design, use, and statistical analysis methods / Bob E. Hayes. by Hayes, Bob E. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQ Quality Press, 2008Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 HAY. Place hold Add to cart (remove)
			No cover image available Developing and using questionnaires. by United States. General Accounting Office. Program Evaluation and Methodology Division. Material type: Text; Format: microfiche microfiche ; Literary form: Not fiction Publication details: Washington, D.C. (441 G St., NW, Rm. LM, Washington 20548) : U.S. General Accounting Office, 1993Online access: U.S. Government Publishing Office (GPO) Availability: Not available: Withdrawn (1). Add to cart (remove)

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