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Books-General
Empowering the customer : The citizen in public sector reform / Victor Ayeni.

by Ayeni, Victor.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Commonwealth Secretariat, 2001Availability: Items available for loan: UMI Main Library (3) Call number: 658.812 AYE, ...

Books-General
Questions that sell : The powerful process for discovering what your customer really wants / Paul Cherry.

by Cherry, Paul.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Newyork : AMACOM, 2006Availability: Items available for loan: UMI Main Library (1) Call number: 658.85 CHE.

Books-General
The marketing customer interface 2002-2003 / Rosemary Phipps, Craig Simmons.

by Phipps, Rosemary | Simmons, Craig.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann, c2002Availability: Items available for loan: UMI Main Library (2) Call number: 658.812 ROS, ...

Books-General
Personal selling : Building customer relationships & partnerships / Ralph E. Anderson, Alan J. Dubinsky, Rajiv Mehta.

by Anderson, Ralph E | Dubinsky, Alan J | Mehta, Rajiv.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston ; New York : Houghton Mifflin, c2007Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 AND.

Managing customer relationships : A strategic framework / Don Peppers, Martha Rogers.

by Peppers, Don | Rogers, Martha.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley & Sons, c2004Availability: Items available for loan: UMI Main Library (7) Call number: 658.812 PEP, ...

Books-General
Converting customer value : From retention to profit / John A. Murphy with J. Burton, R. Gleaves and J. Kitshoff.

by Murphy, John A | Burton, J | Gleaves, R | Kitshoff, J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley & Sons, c2006Availability: Items available for loan: UMI Main Library (2) Call number: 658.812 MUR, .., (1) .

Books-General
Professional selling : A trust-based approach / Thomas N. Ingram.

by Ingram, Thomas N.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Mason (Ohio) : Thomson/South-Western, 2006Availability: Items available for loan: UMI Main Library (1) Call number: 658.81 ING.

Books-General
Customers as partners : Building relationships that last / Chip R. Bell.

by Bell, Chip R.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Berrett-Koehler, c1994Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 BEL.

Books-General
Customer care excellence : How to create an effective customer focus / Sarah Cook.

by Cook, Sarah.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2008Availability: Items available for loan: UMI Main Library (2) Call number: 658.812COO, ...

Books-General
Handling complaints pocketbook / Angelena Boden.

by Boden, Angelena.

Series: The management pocketbook seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 BOD.

Books-General
The call centre customer care pocketbook / Mike Applegarth, Adrian Guttridge and Keith Posner.

by Applegarth, Michael | Guttridge, Adrian | Posner, Keith.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Alresford : Management Pocketbooks, 2005Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 APP.

Books-General
The customer is boss : A practical guide for getting what you paid for and more / John Tschohl.

by Tschohl, John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Minneapolis, Minn. : Best Sellers Pub., [1993]Availability: Items available for loan: UMI Main Library (2) Call number: 381.33 TSC, ...

Books-General
Personal selling : Building customer relationships and partnerships / Rolph E. Anderson, Alan J Dubinsky, Rajiv Mehta.

by Anderson, Rolph E | Dubinsky, Alan J | Mehta, Rajiv.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : Houghton Mifflin co., 2007Availability: No items available.

Books-General
Being successful in customer care / Veronica Canning.

by Canning, Veronica.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Dublin, Ireland : Black hall publisher, 1999Availability: Items available for loan: UMI Main Library (4) Call number: 658.812CAN, ...

Books-General
Once a customer, always a customer / Chris Daffy.

by Daffy, Chris.

Edition: 3rd rev. edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Dublin, Ireland : Oak Tree Press, 2001Availability: Items available for loan: UMI Main Library (1) Call number: 658.812DAF.

Books-General
Managing customer relationships : A strategic frame work / Don Peppers, Martha Rogers.

by Peppers, Don | Rogers, Martha.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Canada : John Wiley & son, c2004Availability: No items available.

Books-General
Converting customer value : From retention to profit / John A. Murphy.

by Murphy, John A, 1948-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: England : John Wiley and Sons ltd., 2006Availability: No items available.

Books-General
Consult your customers : How to achieve continuous sales success / Karen Mantyla.

by Mantyla, Karen.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: England : Clays ltd., 1995Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 MAN.

Books-General
Customer intimacy / Wiersema Fred.

by Wiersema, Fred.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: London : Harper Collins Business, 1996Availability: Items available for loan: UMI Main Library (1) Call number: 658.812WEI.

Books-General
Make winning a habit / Rick Page.

by Page, Rick, 1947-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2006Availability: Items available for loan: UMI Main Library (1) Call number: 658.8PAG.

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