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			Total relationship marketing / Evert Gummesson. by Gummesson, Evert. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann, c2003Availability: Items available for loan: UMI Main Library (4) Call number: 658.8 GUM, ... Place hold Add to cart (remove)
			Managing customer relationships : A strategic framework / Don Peppers, Martha Rogers. by Peppers, Don \| Rogers, Martha. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley & Sons, c2004Availability: Items available for loan: UMI Main Library (7) Call number: 658.812 PEP, ... Place hold Add to cart (remove)
			Converting customer value : From retention to profit / John A. Murphy with J. Burton, R. Gleaves and J. Kitshoff. by Murphy, John A \| Burton, J \| Gleaves, R \| Kitshoff, J. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley & Sons, c2006Availability: Items available for loan: UMI Main Library (2) Call number: 658.812 MUR, .., (1) . Place hold Add to cart (remove)
			Managing customer relationships : A strategic frame work / Don Peppers, Martha Rogers. by Peppers, Don \| Rogers, Martha. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Canada : John Wiley & son, c2004Availability: No items available. Add to cart (remove)
			Converting customer value : From retention to profit / John A. Murphy. by Murphy, John A, 1948-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: England : John Wiley and Sons ltd., 2006Availability: No items available. Add to cart (remove)