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			Converting customer value : From retention to profit / John A. Murphy with J. Burton, R. Gleaves and J. Kitshoff. by Murphy, John A \| Burton, J \| Gleaves, R \| Kitshoff, J. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, NJ : John Wiley & Sons, c2006Availability: Items available for loan: UMI Main Library (2) Call number: 658.812 MUR, .., (1) . Place hold Add to cart (remove)
			The strategic enterprise growing a business for the 21st century / Bill Bishop. by Bishop, Bill. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Toronto ; New York : Stoddart, 2000Availability: Items available for loan: UMI Main Library (1) Call number: 658.4012 BIS. Place hold Add to cart (remove)
			Converting customer value : From retention to profit / John A. Murphy. by Murphy, John A, 1948-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: England : John Wiley and Sons ltd., 2006Availability: No items available. Add to cart (remove)

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