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			Customer care excellence : How to create an effective customer focus / Sarah Cook. by Cook, Sarah. Edition: 5th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2008Availability: Items available for loan: UMI Main Library (2) Call number: 658.812COO, ... Place hold Add to cart (remove)
			Principles of total quality / Vincent K. Omachonu, Joel E. Ross, J. A. Swift. by Omachonu, Vincent K \| Ross, Joel E \| Swift, J. A. Principles of total quality. Edition: 3rd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton, Fla. : CRC Press, c2004Availability: Items available for loan: UMI Main Library (10) Call number: 658.4013 OMA, ... Place hold Add to cart (remove)
			Critical success factors simplified : Implementing the powerful drivers of dramatic business improvement / Marvin T. Howell. by Howell, Marvin T, 1936-. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton : CRC Press, c2010Availability: Items available for loan: UMI Main Library (10) Call number: 658.4013 HOW, ... Place hold Add to cart (remove)
			Total quality management and operational excellence : Text with cases / John S. Oakland. by Oakland, John S. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken : Taylor and Francis, 2014Availability: Items available for loan: Gulu Centre Library (1) Call number: 658.4013 OAK, Mbale Centre Library (1) Call number: 658.4013 OAK, Mbarara Centre Library (1) Call number: 658.4013 OAK, UMI Main Library (5) Call number: 658.4013 OAK, ... Place hold Add to cart (remove)