Total quality management and operational excellence : Text with cases / John S. Oakland.
Material type:
TextPublication details: Hoboken : Taylor and Francis, 2014Edition: 4th edDescription: xxiv, 555 p. ; 25 cmISBN: 9781317808435Subject(s): Total quality management | Business and economicsDDC classification: 658.4013
Books-General
| Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Gulu Centre Library | 658.4013 OAK (Browse shelf(Opens below)) | Available | 2018-285 | ||
| Mbale Centre Library | 658.4013 OAK (Browse shelf(Opens below)) | Available | 2018-286 | ||
| Mbarara Centre Library | 658.4013 OAK (Browse shelf(Opens below)) | Available | 2018-287 | ||
| UMI Main Library | Non-fiction | 658.4013 OAK (Browse shelf(Opens below)) | Available | 2018-288 | |
| UMI Main Library | Non-fiction | 658.4013 OAK (Browse shelf(Opens below)) | Available | 2018-289 | |
| UMI Main Library | Non-fiction | 658.4013 OAK (Browse shelf(Opens below)) | Available | 2018-290 | |
| UMI Main Library | Non-fiction | 658.4013 OAK (Browse shelf(Opens below)) | Available | 2018-291 | |
| UMI Main Library | Non-fiction | 658.4013 OAK (Browse shelf(Opens below)) | Available | 2018-292 |
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
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