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Measuring and managing customer satisfaction : Going for the gold / Sheila Kessler.

by Kessler, Sheila.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, c1996Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 KES.

Books-General
Creating a customer centred culture : Leadership in quality, innovation and speed / Robin L . Lawton.

by Lawton, Robin L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: USA : ASQC quality press, 1993Availability: Items available for loan: UMI Main Library (1) Call number: 658.812LAW.

Books-General
Quality management for government : A guide to federal, state, and local implementation / V. Daniel Hunt.

by Hunt, V. Daniel.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQC Quality Press, c1993Availability: Items available for loan: UMI Main Library (1) Call number: 350.007/8/0973.

Books-General
Value leadership : Winning competitive advantage in the information age / Michael C. Harris.

by Harris, Michael C.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wisc. : ASQC Quality Press., 1998Availability: Items available for loan: UMI Main Library (1) Call number: 658.4038 HAR.

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