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Measuring and managing customer satisfaction : Going for the gold / Sheila Kessler.

By: Kessler, Sheila Material type: Text

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TextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1996Description: xii, 228 p. : ill. ; 24 cmISBN: 0873893646 (alk. paper)Subject(s): Consumer satisfaction -- EvaluationDDC classification: 658.812 LOC classification: HF5415.335 | .K47 1996

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Current library	Collection	Call number	Status	Date due	Barcode
UMI Main Library	Seen During Stock-taking	658.812 KES (Browse shelf(Opens below))	Available		2011-839

Includes bibliographical references (p. 215-216) and index.

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