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			Zapp! : The lightening of empowerment / William C. Byham and Jeff Cox. by Byham, William C \| Cox, Jeff. Material type: Text; Format: print ; Literary form: Not fiction Publication details: UK : Random House, c1999Availability: Items available for loan: UMI Main Library (1) Call number: 658.314 BYH. Place hold Add to cart (remove)
			Zapp! the lightning of empowerment : How to improve productivity, quality / William C. Byham with Jeff Cox. by Byham, William C \| Cox, Jeff, 1951-. Edition: Rev. Ballantine books ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Ballantine Pub. Group, 1998Other title: The lightning of empowerment : How to improve productivity, quality, and employee satisfaction..Availability: No items available. Add to cart (remove)

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