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Zapp! the lightning of empowerment : How to improve productivity, quality / William C. Byham with Jeff Cox.

By: Byham, William C Contributor(s): Cox, Jeff, 1951-Material type: Text

TextPublication details: New York : Ballantine Pub. Group, 1998Edition: Rev. Ballantine books edDescription: ix, 212 p. : ill. ; 21 cmISBN: 9780712680356Other title: The lightning of empowerment : How to improve productivity, quality, and employee satisfactionSubject(s): Employee empowerment | Communication in management | Interpersonal relationsDDC classification: 658.314

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