Broken promises : An unconventional view of what went wrong at IBM / D. Quinn Mills, G. Bruce Friesen.
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TextPublication details: Boston, Mass. : Harvard Business School Press, c1996.Description: ix, 210 p. : ill. ; 24 cmISBN: - 9780875846545 (alk. paper)
- 338.7610040973 20 MIL
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Includes bibliographical references (p. [195]-201) and index.
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