Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander.

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TextPublication details: Aldershot, Hampshire, England ; Brookfield, Vt. : Gower, c2000.Edition: 2nd edDescription: xiv, 290 p. : ill. ; 25 cmISBN:

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Current library	Call number	Status	Barcode
UMI Main Library	658.812 HIL (Browse shelf(Opens below))	Available	2011-212

Rev. ed. of: Handbook of customer satisfaction measurement. c1996.

Includes bibliographical references (p. [284]-286) and index.

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