Handbook of customer satisfaction and loyalty measurement / (Record no. 1682)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00997nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20181115100221.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 181115b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780566081941 (hbk.) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMI |
| Transcribing agency | UMI |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| Item number | HIL |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hill, Nigel |
| 9 (RLIN) | 156 |
| 245 10 - TITLE STATEMENT | |
| Title | Handbook of customer satisfaction and loyalty measurement / |
| Statement of responsibility, etc. | Nigel Hill and Jim Alexander. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Aldershot, Hampshire, England ; |
| -- | Brookfield, Vt. : |
| Name of publisher, distributor, etc. | Gower, |
| Date of publication, distribution, etc. | c2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 290 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Rev. ed. of: Handbook of customer satisfaction measurement. c1996. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. [284]-286) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction |
| General subdivision | Evaluation |
| Form subdivision | Handbooks, manuals, etc. |
| 9 (RLIN) | 157 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing research |
| Form subdivision | Handbooks, manuals, etc. |
| 9 (RLIN) | 158 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Alexander, Jim. |
| 9 (RLIN) | 159 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hill, Nigel, |
| Dates associated with a name | 1952- |
| Title of a work | Handbook of customer satisfaction measurement. |
| 9 (RLIN) | 160 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books-General |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Still in Circulation | Dewey Decimal Classification | UMI Main Library | UMI Main Library | 07/03/2011 | 658.812 HIL | 2011-212 | 02/11/2016 | 02/11/2016 | Books-General |