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Creating a customer centred culture : Leadership in quality, innovation and speed / Robin L . Lawton.

By: Lawton, Robin L Material type: Text

TextPublication details: USA : ASQC quality press, 1993Description: xix, 177 p. : ill. ; 26 cmISBN: 0-87389-151-1Subject(s): Customer services -- Quality control | -- Total quality managementDDC classification: 658.812

Item type:

Books-General

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Holdings
Current library	Call number	Status	Date due	Barcode
UMI Main Library	658.812LAW (Browse shelf(Opens below))	Available		98-352

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