Creating a customer centred culture :
Lawton, Robin L.
Creating a customer centred culture : Leadership in quality, innovation and speed / Robin L . Lawton. - USA : ASQC quality press, 1993 - xix, 177 p. : ill. ; 26 cm.
0-87389-151-1
Customer services --Quality control.-- Total quality management.
658.812 / LAW
Creating a customer centred culture : Leadership in quality, innovation and speed / Robin L . Lawton. - USA : ASQC quality press, 1993 - xix, 177 p. : ill. ; 26 cm.
0-87389-151-1
Customer services --Quality control.-- Total quality management.
658.812 / LAW