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Books-General
How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.

by Hill, Nigel | Brierley, John | MacDougall, Rob.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower Publishing Ltd., c2003Availability: Items available for loan: UMI Main Library (2) Call number: 658.812 HIL, ...

Books-General
Management : How to do it / John Payne, Shirley Payne.

by Payne, John | Payne, Shirley.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower, 1999Availability: Items available for loan: UMI Main Library (1) Call number: 658 PAY.

Books-General
Creating a stress-free office : a gower management workbook / Simon Priest and Jim Welch ; illustrations by William Parsons.

by Priest, Simon, 1955- | Welch, Jim, 1952-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Brookfield, VT : Gower, c1998Availability: Items available for loan: UMI Main Library (3) Call number: 158.72 PRI, ... Not available: Withdrawn (2).

Books-General
Effective library and information centre management / Jo Bryson.

by Bryson, Jo.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Englnad : Gower Publishing Ltd., c1990Availability: Not available: Withdrawn (1).

Books-General
Building a service culture / Barrie Hopson ... [et al.].

by Hopson, Barrie | Lifeskills International Ltd.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hampshire ; Brookfield, Vt., USA : Gower, c1999Availability: Items available for loan: UMI Main Library (1) Call number: 658.8/12.

Books-General
Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander.

by Hill, Nigel | Alexander, Jim | Hill, Nigel, 1952-. Handbook of customer satisfaction measurement.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hampshire, England ; Brookfield, Vt. : Gower, c2000Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 HIL.

Books-General
Customer service games for trainers / Graham Roberts-Phelps.

by Roberts-Phelps, Graham.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Burlington, VT : Gower, 2000Availability: Items available for loan: UMI Main Library (1) Call number: 658.812 ROB.

Books-General
Building a better team : A handbook for managers and facilitators / Peter Moxon.

by Moxon, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Vermount : Gower, c1993Availability: Items available for loan: UMI Main Library (3) Call number: 658.402 MOX, ...

Books-General
Gower handbook of training and development / edited by Anthony Landale.

by Landale, Anthony.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hampshire, England ; Brookfield, Vt. : Gower, 1999Availability: Items available for loan: UMI Main Library (1) Call number: 658.3124 GOW.

Books-General
Diary of change agent / Tony Page.

by Page, Tony.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower, 1998Availability: Items available for loan: UMI Main Library (1) Call number: 658.406 PAG.

Books-General
40 checklists for managers and team leaders / Ian MacKay.

by MacKay, Ian.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Hampshire : Gower, c1993Availability: Items available for loan: UMI Main Library (4) Call number: 658.4 MAC.

Books-General
A consultancy approach for trainers and developers / Keri Phillips and Patricia Shaw.

by Phillips, Keri | Shaw, Patricia.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Hampshire ; Brookfield, Vt., USA : Gower, c1998Availability: Items available for loan: UMI Main Library (2) Call number: 658.3124 PHI, ...

Books-General
40 checklists for managers and team leaders / Ian MacKay.

by MacKay, Ian.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower, 1993Availability: Items available for loan: UMI Main Library (1) Call number: 658.4 MAC.

Books-General
The art of persuasive communication / Richard Storey.

by Storey, Richard.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, England ; Brookfield, Vt. : Gower, c1997Availability: Items available for loan: UMI Main Library (1) Call number: 658.45 STO.

Books-General
Achieving change : A systematic approach / Tom Lupton and Ian Tanner.

by Lupton, Tom | Tanner, Ian.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershots, Hants, England ; Brookfield, Vt., U.S.A. : Gower, c1987Availability: Items available for loan: UMI Main Library (1) Call number: 658.406 LUP.

Books-General
Gower handbook of project management / edited by J. Rodney Turner and Stephen J. Simister.

by Turner, J. Rodney | Simister, Stephen J.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower, c2000Availability: Items available for loan: UMI Main Library (1) Call number: 658.404 GOW.

Books-General
Running an effective training session / Patrick Forsyth.

by Forsyth, Patrick.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower, c1992Availability: Items available for loan: UMI Main Library (1) Call number: 658.312404 FOR.

Books-General
Encyclopedia of organizational change methods / Andrzej Huczynski.

by Huczynski, Andrzej.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower, c1987Availability: Items available for loan: UMI Main Library (1) Call number: 658.4603 HUC.

Books-General
A handbook for training strategy / Martyn Sloman

by Sloman, Martyn.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hampshire, England ; Brookfield, Vt. : Gower, 1999Availability: Items available for loan: UMI Main Library (1) Call number: 658.3124 SLO.

Books-General
Creativity and problem solving at work / Tudor Rickards.

by Rickards, Tudor 1941.

Series: Gower business enterprise seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Aldershot : Gower, c1997Availability: Items available for loan: UMI Main Library (1) Call number: 658.403 RIC.

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