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Customer service games for trainers / Graham Roberts-Phelps.

By: Roberts-Phelps, Graham Material type: Text

TextPublication details: Burlington, VT : Gower, 2000Description: vi, 171 p. : ill. 25 cmISBN: 9780566082054 (hbk.)Subject(s): Customer services | Employees -- Training of -- Problems, exercises, etc | Management gamesDDC classification: 658.812

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Holdings
Current library	Call number	Status	Date due	Barcode
UMI Main Library	658.812 ROB (Browse shelf(Opens below))	Available		2011-151

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