Mastering customer relations / Roger Cartwright.
Material type:
TextPublication details: London : Macmillan, c2000Description: x, 238 p. : ill. ; 23 cmISBN: 9780333801598Subject(s): Customer careDDC classification: 658.812
Books-General
| Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| UMI Main Library | 658.812 CAR (Browse shelf(Opens below)) | Available | 2003-763 | ||
| UMI Main Library | 658.812 CAR (Browse shelf(Opens below)) | Available | 2003-765 | ||
| UMI Main Library | Seen During Stock-taking | 658.812 CAR (Browse shelf(Opens below)) | Available | 2003-766 | |
| UMI Main Library | Seen During Stock-taking | 658.812 CAR (Browse shelf(Opens below)) | Available | 2003-764 | |
| UMI Main Library | Seen During Stock-taking | 658.812 CAR (Browse shelf(Opens below)) | Available | 2003-767 | |
| UMI Main Library | 658.812 CAR (Browse shelf(Opens below)) | Available | 2000-144 | ||
| UMI Main Library | 658.812 CAR (Browse shelf(Opens below)) | Available | 2000-145 | ||
| UMI Main Library | Seen During Stock-taking | 658.812 CAR (Browse shelf(Opens below)) | Available | 2003-760 | |
| UMI Main Library | 658.812 CAR (Browse shelf(Opens below)) | Available | 2003-769 | ||
| UMI Main Library | 658.812 CAR (Browse shelf(Opens below)) | Available | 2003-761 |
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| 658.812 APP The call centre customer care pocketbook / | 658.812 BOD Handling complaints pocketbook / | 658.812 BRO Strategic customer care : | 658.812 CAR Mastering customer relations / | 658.812 CAR Mastering customer relations / | 658.812 CAR Mastering customer relations / | 658.812 CAR Mastering customer relations / |
Includes bibliographic references and index.
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