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Mastering customer relations /

Cartwright, Roger I.

Mastering customer relations / Roger Cartwright. - London : Macmillan, c2000 - x, 238 p. : ill. ; 23 cm.

Includes bibliographic references and index.

ISBN: 9780333801598

Subjects--Topical Terms:
Customer care

Dewey Class. No.: 658.812 / CAR

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