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Conflict resolution : Mediation tools for everyday work life / Daniel Dana.

By: Dana, Daniel Material type: Text

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TextPublication details: New York : McGraw-Hill, c2000Description: xii, 169 p. : ill. ; 23 cmISBN: 9780071364317Subject(s): Conflict management | Mediation | Interpersonal conflictDDC classification: 658.4052

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Includes index.

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