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Conflict resolution :

Dana, Daniel

Conflict resolution : Mediation tools for everyday work life / Daniel Dana. - New York : McGraw-Hill, c2000 - xii, 169 p. : ill. ; 23 cm.

Includes index.

ISBN: 9780071364317

Subjects--Topical Terms:
Conflict management.
Mediation.
Interpersonal conflict.

Dewey Class. No.: 658.4052 / DAN

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