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How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.

By: Hill, Nigel, 1952-Contributor(s): Brierley, John | MacDougall, Rob Material type: Text

TextPublication details: Aldershot ; Brookfield, Vt. : Gower, c1999Description: viii, 136 p. : ill. ; 25 cmISBN: 0566081938 (pbk.)Subject(s): Consumer satisfaction -- EvaluationDDC classification: 658.812

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Current library	Collection	Call number	Status	Date due	Barcode
UMI Main Library	Seen During Stock-taking	658.812 HIL (Browse shelf(Opens below))	Available		2011-730

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Includes index.

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