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How to measure customer satisfaction /

Hill, Nigel 1952-

How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall. - Aldershot ; Brookfield, Vt. : Gower, c1999. - viii, 136 p. : ill. ; 25 cm.

Includes index.

ISBN: 0566081938 (pbk.)

Subjects--Topical Terms:
Consumer satisfaction--Evaluation.

Dewey Class. No.: 658.812 / HIL

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