Service management : Operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Bordoloi, SanjeevContributor(s): Fitzsimmons, James A | Fitzsimmons, Mona JMaterial type: TextTextPublication details: Boston, [Mass.] : McGraw-Hill, 2018Edition: 9th edDescription: xi, 520 p. ; 27 cmISBN: 9781260092424Subject(s): Service industries | ManagementDDC classification: 658
Item type: Books-General
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