Service management :
Bordoloi, Sanjeev
Service management : Operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. - 9th ed. - Boston, [Mass.] : McGraw-Hill, 2018. - xi, 520 p. ; 27 cm.
9781260092424
Service industries
Management
658 / BOR
Service management : Operations, strategy, information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. - 9th ed. - Boston, [Mass.] : McGraw-Hill, 2018. - xi, 520 p. ; 27 cm.
9781260092424
Service industries
Management
658 / BOR