Total quality management and operational excellence :
Oakland, John S
Total quality management and operational excellence : Text with cases / John S. Oakland. - 4th ed. - Hoboken : Taylor and Francis, 2014. - xxiv, 555 p. ; 25 cm.
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
9781317808435
Total quality management
Business and economics
658.4013 / OAK
Total quality management and operational excellence : Text with cases / John S. Oakland. - 4th ed. - Hoboken : Taylor and Francis, 2014. - xxiv, 555 p. ; 25 cm.
The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali.
9781317808435
Total quality management
Business and economics
658.4013 / OAK